Frequently Asked Questions
Established March 2019 | Last Updated February 24, 2020
**IMPORTANT: It is always the restaurants responsibility to make sure your order is correct. Drivers are instructed to NEVER open any food containers or boxes for any reason. If items are left off of your order, or made incorrectly please contact our service team and we will work with you to get you the correct food items. **
Q: What is Kershaw2Go / KCDelivers.com?
A: KCDelivers.com is a technology marketing service that provides customers an easy way to place a TO GO order from restaurants in Kershaw County and have a driver bring it to their door. Restaurants get up to 30% increases in sales for deliveries and drivers earn great tips by delivering to customers who were previously unable to get this type of service. Service fees based on mileage allow us to deliver further than ever possible before - so you'll notice that your service fee is based on how far away from the restaurant you are.
Q: What area do you cover?
A: Kershaw2Go currently covers around 720 square miles of Kershaw County, South Carolina. This allows us to provide dedicated service to more than 68,000 residents.
Q: What payment options do you accept?
A: We gladly accept Visa, Mastercard, Discover, American Express and our KC2Go Gift Cards. For the safety of our drivers, they carry less than $5 cash. Cash and Checks are currently not accepted.
Q: Do you accept coupons?
A: Periodically, our restaurant partners may want to offer an ONLINE coupon. We will accept those - however we do not accept any print marketing coupon that does not also have our partner code and logo printed on it. We also sometimes will give out promotional coupons of our own. Look for these on our social media pages. Be sure to like and follow for exclusive discounts.
Q: What happens to my order if Im unavailable to receive it?
A: If the customer is unable to receive the delivery, the driver will wait at the delivery location for no more than 10 minutes and attempt to reach the customer by telephone and text message. If the customer does not respond within the given time frame, the food will be discarded. No refunds are provided if delivery is made to the location and no one is available to receive the order.
Q: Do I tip my delivery specialist?
A: Drivers are self-employed and, as such, are not paid by the hour. So, yes, your driver works for tips and they are very much appreciated, if you feel you have received good service. If you have not received excellent service, please do not hesitate to contact a member of our management team at email@example.com.
Q: Do you have a smart phone app?
A: Yes, you can download the Apple or Android app by following the links at the bottom of our home page.
Q: I don't see my favorite restaurant - can I place orders from them?
A: We work hard to contract with restaurants that are interested in our service. If your favorite restaurant isn't with us yet, give them a ring and tell them how awesome it would be to order delivery from them and send them to fill out the vendor app on our site. https://www.kcdelivers.com/vendorSignup2.xsl Please also note that we are NEW to the neighborhood! We are scaling out and up responsibly - the more restaurants we have, the more drivers we need!
Q: How does Grocery Delivery Work from Walmart?
A: The process is simple. Visit Walmart.com and under Free Grocery Pickup, select Start an Order. Ensure the Walmart chosen is Camden, SC. Select the items that you wish to have picked up, checkout. When prompted, ensure that Kershaw2Go is listed as the service picking up your order. When placing your pickup order with Kershaw2Go, place the confirmation number in the Special Instructions. Without this number, we are unable to pick up your groceries. Additional, use our advance delivery options and give at least 1.5 hour window before your items must be picked up. Items from Walmart are picked up and delivered straight to your door, unfortunately we are unable to take them into the house for you. Simple and convenient!
Q: What are your hours of operations?
A: We begin picking up orders at 11:00 AM and continue until 8:00 PM Monday - Wednesday and Thursday until 9 PM and Friday and Saturday until 10 PM. Restaurants that have partnered with us may have different hours. Their page will tell you what their hours are and if they're available.
Q: Your service fee is high - I used to live in another area and their service fee wasn't that high?
A: The service fee is based on how far away from the restaurant you live. We could restrict our service area, but then many people wouldn't be able to enjoy delivery. We wanted to balance the rural aspects of Kershaw County with the desire for great food delivered. By charging service fees based on distance, we're able to afford to do that. Our drivers use hot boxes to keep food hot for the trip. Delivery times also depend on the restaurant's prep time PLUS the drive to your house. Please keep this in mind.
Q: Why do you charge a service fee plus a tip?
A: The service fee is split half with the driver to pay for gas and upkeep of their car. The other half goes to the company overhead to pay for web hosting and maintenance, marketing, etc. The tip goes to the driver to pay for their time and effort. Our drivers work hard to make you happy. If you're ever less than satisfied with your delivery experience, please call us immediately at 803-615-3035.
Q: I own a restaurant - can I get in on this?
A: If you operate in Kershaw County - you sure can!! Give us a call at 803-615-3035 to setup a meeting! You can also complete our app form HERE.
Q: I would like to earn more money while working a flexible schedule - how can I become a contracted driver?
A: We'd love to speak with you! Call us at 803-615-3035 or fill out our application form HERE for more details. Please note - you MUST have a current and valid SCDL, current and verifiable registration insurance for your car, and a great demeaner that shows that you are a true customer service super star! Drivers are considered self-employed and are required to fill out a W-9.
Any questions not answered here? Please contact us at firstname.lastname@example.org or call 803-615-3035 :)
Q: What are you doing about the coronavirus (COVID-19)?
A: Our number one priority is the health and safety of our customers, delivery specialists and restaurant partners. Based on guidance from the Centers for Disease Control and Prevention (CDC), we are taking the following protective measures with respect to our delivery specialists:
* Ensuring through regular communication that delivery drivers stay home if they are sick or are experiencing respiratory illness.
* Ensuring through regular communication that delivery drivers practice excellent hygiene, including washing their hands frequently and covering their cough or sneeze.
* Ensuring through regular communication that delivery drivers clean and disinfect their vehicles and food bags on a frequent basis and working with them to ensure that they have hand sanitizer and disinfectant wipes readily available for this purpose.
New Option for Customers No Contact Delivery
Also, we have added an option to our app/website that allows you to communicate that you wish for your order to be a No Contact Delivery - Leave food at the door. This gives you the ability to still receive your order, but it will limit your contact with the delivery specialist. We have instructed our delivery specialist to honor your request. They will call you to let you know your order has been left at your door.
If you choose No Contact Delivery, it is important to remember to tip your specialist when you order during the checkout process, as you will not be able to add a tip at the time of delivery. This step is necessary to ensure that drivers and customers do not have to worry about potential germ transmission at the point of delivery.
We sincerely appreciate your business and we want to assure you that we are taking all reasonable precautions to continue to deliver your food as safely as possible.
We will continue to monitor the situation closely and make changes to our protocols as necessary, but we encourage you to stay informed on the latest updates from authorities such as the CDC (www.cdc.gov/coronavirus/) and the World Health Organization (WHO) (https://www.who.int/news-room/q-a-detail/q-a-coronaviruses) by visiting their websites.